General provisions

These terms and conditions apply to and relate to the relations between RAVINALE SRL with registered office in PO, Via del Cittadino 87, P. Iva 02042710976 (hereinafter referred to as "Vendor") and third parties who make online purchases on the website (henceforth "Clients").
The following conditions may be modified and revised, to include also any regulatory changes. By publishing them on the above mentioned site, they will be considered effective.
These terms govern the purchases made in the website, in accordance with the Commerce Code, D.lgs. n. 206/2005, as amended by D.lgs. n. 21/2014 and D.lgs. 70/2003 on electronic commerce.


The Seller issues and transfers to the Customer who purchases the specified and offered goods on sale at .
Products and Services with the relevant Prices on the Site constitute an offer to the public in accordance with the terms and conditions specified in the General Terms and the Site
The contract is concluded exclusively through the Internet network, through the Customer's access to and the purchase order according to the procedure provided by the Site itself.
The customer is encouraged to read, before confirming his/her order, the present conditions of sale, in particular the pre-contractual information provided by the Seller and accept them by affixing a flag in the box.
In the order confirmation e-mail, Customer will also receive the link to download and store a copy of these general sales conditions, as provided for in art. 51 paragraph 1 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.


The Customer states that he/she is completely aware, before the conclusion of the purchase contract, of the characteristics of the goods that are shown on the individual cards at the time of their selection.
Prior to the conclusion of the purchase contract and prior to the validation of the order, the Customer shall be informed of:
- the total price of the goods including the tax, with the details of the shipping costs and any other costs;
- payment methods;
- the time within which the Seller will to deliver the goods;
- conditions, terms and procedures for exercising the right of withdrawal and the relevant cancellation form attached here by clicking on the appropriate space;
- information that the Customer will have to bear the cost of returning the goods in case of being not satisfy with purchased goods.
- the existence of a legal guarantee of conformity for the goods purchased;
- after sales service and commercial guarantees provided by the Seller.
Customer may at any time and in any case prior to the conclusion of the contract, be aware of Seller's information, geographic address, telephone and fax number, e-mail address, information that is reported, as well as below:
RAVINALE SRL, with registered office in PRATO, Via del Cittadino, 87 P. Iva 02042710976 -


The sales contract is deemed to have been concluded by sending the e-mail from the Seller to the Order Confirmation Client submitted by the Customer.
The e-mail contains the Customer's details, the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent and the link in order to print and store the copy of the present conditions.
The Customer is aware of the obligation to verify the correctness of the data contained therein and to promptly notify the Seller of any corrections.
Any errors, inaccuracies or small differences between the site and the actual product do not constitute grounds for termination of the contract. The photographs of the products presented on are not a contractual element, as they are only representative.
The Seller will deliver the goods within 7 days after sending the order confirmation communication to the customer for the goods present in inventory. More days will be necessary for sending the items that need be produced.


The availability of the products indicated on the site refers to the availability at the time the customer orders them. However, this availability must be considered purely indicative because, even as a result of the possible access of more than one user to the website, the products could be sold to third-party customers prior to confirmation of the order.
If, following the sending of the confirmation email of the order by the Seller, there could be cases of partial or total unavailability of the goods, the order will be rectified automatically with the elimination of the product(s) not available and the Customer notification.
If for this reason the Customer request the cancellation of the order by terminating the contract, the Seller will reimburse the amount paid within 7 days of the Customer's decision to terminate the Contract.


Payments by the Customer can only be made through the credit cards indicated on by wire transfer or with Paypal.
In the case of credit card payment, the actual amount of the order will be charged only when the order is complete and ready for shipment.
In case of payment with Paypal, the actual charge will be made upon sending the order confirmation email to the seller.
The payment communications and the data communicated by the Customer when this is done take place on special protected lines. Credit card payment security is guaranteed by VBV (Verified by VISA) and SCM (Security Code MasterCard) certification.

Seller is not responsible for any fraudulent and illegal use that may be made by third parties or other means of payment.


All sales prices of the products indicated on the website are expressed in Euro and include VAT, and where applicable, the Raee contribution.
Shipping costs are not included in the purchase price but are indicated and calculated at the time of the purchase process before the payment is made.
Customer is aware and agrees that the Seller may change its prices at any time but the merchandise will be invoiced based on the prices indicated on the site at the time of order creation and indicated in the confirmation email sent by the Seller to Customer.
In the event of computer, manual, technical, or any other mistake that may cause a substantial change not foreseen by the Seller for the sale price to the public, which makes it exorbitant or plainly irresistible, the purchase order will be considered Invalid and canceled and the amount paid by the Customer will be refunded within 7 days of the cancellation date.


The customer has the right to withdraw from the purchase without penalty and without specifying the reason, within 14 days from the date of receipt of the goods.
Also the customer with a order still in process, but without confirmation of purchase, also may cancel within 24 hours of receiving the order confirmation e-mail.
The Customer intending to exercise the right of withdrawal must notify the Seller through an explicit statement by email to
In the event of exercise of the right of withdrawal, the Customer is required to return the goods within 3 days from the day he has informed the Seller of his intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
The goods must be returned to the Seller at the following address: Via dei Castellani 6r 50122 Firenze FI
The direct costs of returning the products are the responsibility of the Customer.
The goods must be returned in full, in the original packaging, complete in all parts (including packaging and any documentation etc.) and complete the attached tax documentation. Subject to the ability to verify compliance with the foregoing, Seller will refund the amount of products returned within 7 days, including any shipping costs.
As provided by Art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the Seller may suspend the repayment until the receipt of the goods.omer intends to exercise his right of withdrawal, he must provide the Seller with the bank details: IBAN, SWIFT and BIC required for the
In the case of payment by wire transfer, and if the Customer intends to exercise his right of withdrawal, he must provide the Seller with the bank details: IBAN, SWIFT and BIC required to refund the payment.

The seller is not responsible for any damage caused either material or non-material, that can result from the misuse of the product(s) sold.


If ordered goods are to be delivered abroad, there may be import duties and taxes, due once the parcel reaches the specified destination. Any additional cost of customs clearance will be borne by the Customer. The Seller has no control over such costs and can not predict the amount.
Customs policies vary considerably from country to country; Customer should contact the local customs office for further information. Customer is aware that when placing orders on the site is considered as an importer, it is therefore required to comply with all the laws and regulations of the country in which the goods are received. It must be considered that cross-border deliveries are subject to the opening and inspection of the products by the customs authorities.


Within the limits permitted by law, the Seller declines any responsibility if the delivered product does not comply with the legislation of the country of delivery other than Italy.
The Seller is not responsible for any delay due to insufficient inventory at the vendor / manufacturer; Nor is it responsible for any non-substantial differences between the ordered items and illustrations, texts and images of such
Articles published on our site.


The products will be delivered by express courier to the address indicated by the customer at the order no later than 7 days. From the date of the confirmation email sent by the Seller.
Shipping costs vary and are calculated depending on the country and the distance to the place to be shipped.
For each order made, the relevant invoice will be issued. The invoice is available and printable, after ordering, in the "My Orders" section of the Customer's "My Online Account" space. After the invoice is issued, you will not be able to make any changes to the data listed in the invoice.


The Seller assumes no liability for any disavowal due to force major or accident, even if it is affected by malfunctions and disruption of the Internet, if it fails to execute the order within the terms of the contract.


Access to the site by the Customer will only take place for the consultation and the execution of purchases for strictly personal use. No other use, in particular commercial, of the site or its contents, is permitted. The integrity of the site's elements, whether sound or visual, and the related technology remain the Seller's property and are protected by intellectual property rights.
You are not permitted to resell or use the Site or its contents, nor the right to collect and use product lists, descriptions, or prices, make any derivative use of this site or its content, make any downloads or Copy account information to benefit another reseller or use any method or automatic device for extracting or capturing data including data mining and robots.
Customer may not reproduce, duplicate, copy, sell, resell, visit, or in any other way use any or part of this site and any part thereof for any commercial use.
Customer is not allowed to proceed with framing or use framing techniques to indemnify any Seller, logo, or other proprietary information (including images, text, page layout, or format). Customer may not use any meta tags or any other "hidden text" using the name or trademark of Seller or its affiliates.


If one or more of the provisions of these General Sales Conditions are to be considered invalid or declared by law, regulation or decision by a court having jurisdiction, the other provisions will continue to be fully enforceable and effective.


These General Conditions of Sale are subject to Italian law.
Any dispute that does not find a friendly solution will be subject to exclusive jurisdiction of the Court of the place of residence or domicile of the Customer if his/her residence is in Italy. In the case of a customer with an order still in process the exclusive jurisdiction will be the Prato Court..
Additionally is possible to use the mediation procedures provided for in Legislative Decree 28/2010 to resolve any disputes arising out of the interpretation and execution of these sales conditions.


Anyone who orders through this website accepts and receives the following mandatory information: the data collected in the order will only be used to deliver the service and / or deliver the purchased products and to comply with regulatory, operational, operational and accounting.
You are informed that pursuant to Legislative Decree 196/2003 the Seller is the holder of the personal data you have provided for the processing of your order.
The processing of personal data means the collection, registration, organization, storage, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, dissemination, deletion and destruction or the combination of two or more such operations.
The data you provide will be used for the following purposes:
- to provide the service and / or to provide the products you have purchased;
- in relation to contractual, pre-contractual or legal obligations solely for administrative and accounting purposes
- Any marketing, promotional activity, advertising and advertising material, direct sales or placement of products or services will be carried out only if explicitly stated in the registration form.
- to execute the transaction that the user is performing;
- to perform legal obligations;
- for operational, regulatory, tax and management needs;
The data will not be disclosed to other parties, except for the shipper in charge of the delivery of the goods, nor will they be disclosed to third parties.
The following data will be collected:
- name and surname of the user;
- address of the user;
- personal e-mail address;
- telephone number;
- tax code and VAT code (only if invoiced, and in any case if a firm or a freelancer)
The required data is necessary and even if only one of them is missing, we will not be able to follow the delivery of the goods or the service, as we will not be able to fulfill the pre-contractual, contractual, regulatory and tax obligations.
Data processing will be carried out by means and appropriate tools to ensure its security and confidentiality, and it can also be carried out by writing documents or automated tools for storing, managing, and transmitting the data.
It is also stated that Art. 13 of Legislative Decree 196/2003, gives citizens the exercise of specific rights. In particular, the data subject may obtain from the holder the existence of his or her personal data and that such data be made available to him in an intelligible form.
The interested party may also ask to know the origin of the data and the logic on which the treatment is based; To obtain the deletion, transformation, or blocking of data processed in violation of law as well as the updating, rectification, or, if there is interest, the integration of the data; To oppose, for legitimate reasons, the same treatment.


When using the site, Customer is required to keep the login and password confidential and to control access to the computer in order to prevent unauthorized access through the account. The Customer therefore agrees to be liable for all the activities that will be carried out with his account and his password; Undertakes to take all necessary precautions to ensure that the password remains secure and confidential and undertakes to promptly inform Seller if there is reason to believe that any third party is aware of its password, or if the password is, or Presumably to be, used in an unauthorized manner.
The Customer ensures that the data provided is correct, truthful, authentic and complete, and undertakes to immediately notify any changes to the information provided at the time of registration.
The Customer is aware of their responsibility, even in criminal terms, for any false or false declaration provided to the Seller in any title.
The Seller reserves the right to refuse access to the Site, to close an account, to remove or modify its contents or to cancel orders at its discretion within the limits permitted by law. If the Seller Cancels